How much will it cost for new eyes in my doll?

A: New eyes in a doll are a very common repair though they all not repaired in the same way. New eyes can range from $45.00 through to $170.00 it really depends on several things, what type of eyes we are using and how they are to be set into the head.

Can you have hair sewn into the head of my doll, like it was originally?

A: Unfortunately re-sewing hair cannot be done, however we can remove the existing hair and secure a wig of your choice over the top. See our Doll Accessories section for some examples of our wigs.

My doll has a rag-body, it is coming apart at the seams, what can you do?

A: We can re-stitch seams if the fabric is not too damaged. Alternatively, if the body is very badly damaged and cannot be stitched, we can replace the cloth body. We use your original body as a pattern, make the new body in calico and pack it with new filling.

My daughter has a Baby Born vinyl doll which has texta drawn on it. Can you remove it? I’ve tried everything!

A: We can successfully remove ink from vinyl. There is no product that you can buy over the counter that will remove texta as it soaks right into vinyl. We have a proceedure that is extremely successful at removing ink, however it can take up to 6 weeks as the process needs to be repeated over and over to remove all of the ink.

The arm has fallen off our Baby Born. Can you fix it?

A: There were actually two different model’s of Baby Born made, and unfortunately we can only repair one of the two. The earlier model had a torso held together by four screws in the back of the torso. This is the one that we CAN repair arms/legs/head. The later version has a sealed torso therefore cannot be repaired.

Can you replace a wig and how long will it take?

A: We stock a large variety of colours, styles and sizes of wigs. They can be attached on the spot while you wait and generally take only a few minutes.

Can you replace pads on my bear and what type of material would you use?

A: We can replace pads on bears where they have worn a little thin, we use a few different materials on their pads. The choices are Doe-skin or felt.

My bear has lost his eyes, nose, mouth and some filling, can you fix him and how long will it take?

A: Yes we can add some new filling to his body, to fatten him up again. We can supply and attach glass eyes, so he will see again and we can also stitch a new nose and mouth for him too smell and taste again with. He will also come home with a beautiful new ribbon around his neck to brighten him up!

How can I clean my bear, its all jointed and filled with sawdust?

A: These old bears, we really wouldn’t recommend cleaning. Most bears of that age are fragile and may not stand up to the cleaning procedure. We suggest leaving them as is, perhaps give his fur a light brush to spruce him up. Bears that are of a plush modern material, we can remove the filling, clean the outer material, then repack the bear with new filling and stitch him all back together.

Can you repair Porcelain?

A: We can repair porcelain, though it’s impossible to make a repair invisible. There are several colours that are fired into porcelain, so you will never receive a flat invisible finish. To try to match these colours and get the same finish, we can do it in a best possible way and touch up any paint if the item is painted.

Do you sell shoes, socks and clothes for dolls?

A: We have a specialist dressmaker, who can make to order.  We also have a rack of dolls clothes in the shop, period dressing and shoes and socks and all sorts of accessories are available.

What makes you different from any other Doll Hospitals?

A: Our company has been handed down through three generations of the Chapman family, and is very well known all through out Australia and world-wide. All the techniques and experience have been passed on by hands-on experience, our repairers are now also 3^rd generation! We have doll parts like no-one else, from wall to wall of old, antique and original to modern and new doll parts. The experience and techniques of our repairers cannot be matched as the skills have been nearly 100 years in the making!

Where are you, are you easy to find?

A: Our address is 38A Stoney Creek Road, Bexley. We are only a 10 minute drive from the airport in Sydney. If you have trouble getting to us, there is always the option of posting your doll or bear to us. If you are coming by public transport, you can catch a train to Rockdale station, from there you catch a bus, 494 or 492, the bus will drop you outside our shop!